Refund Policy

Refund Policy for PakPride

At PakPride, customer satisfaction is our priority. If you are not fully satisfied with your purchase and meet our return criteria, we offer refunds in the form of store vouchers that can be used for future purchases. Please review the details of our refund policy below.

1. Refund Eligibility

Refunds in the form of store vouchers are available for eligible returns within 3 to 4 days from the date of delivery. To qualify for a refund, the following conditions must be met:

  • The item must be unused, in its original condition, and in its original packaging with all tags intact.
  • The item must not be damaged or altered in any way.
  • The return request must be made within 3 to 4 days of receiving your order. After this period, we cannot process your refund request.

2. Non-Refundable Items

Certain items are non-refundable, including but not limited to:

  • Customized or personalized products.
  • Items that have been used, worn, or damaged (except in cases of defects).
  • Gift cards and certain promotional items.

3. Refund Process

To initiate a refund request, please follow these steps:

  1. Contact Us: Reach out to our customer service team within 3 to 4 days of receiving your order. Provide your order number, details of the item(s) you wish to return, and the reason for your return.
  2. Return Authorization: Once your return is reviewed and approved, you will receive a Return Authorization Number and instructions on how to return the item.
  3. Return the Item: Ship the item back to us, ensuring it is in its original condition, packaging, and with all original tags. You are responsible for the return shipping costs unless the return is due to a defect or an error on our part.

4. Refunds in the Form of Vouchers

Once we receive and verify the returned item, a store voucher will be issued to you. The voucher will be sent via email and will be valid for use on our website for future purchases.

  • Voucher Amount: The voucher will be for the full amount of your purchase, minus any applicable shipping fees or restocking fees (if applicable).
  • Validity: Store vouchers are typically valid for a set period, which will be specified on the voucher. Be sure to check the terms on the voucher for the expiration date.
  • Non-Transferable: Store vouchers are non-transferable and can only be used by the original purchaser.

5. Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately. In such cases, we will provide a refund in the form of a voucher or offer a replacement at no additional cost to you. If the item is defective or damaged, you will not be responsible for return shipping fees.

6. Return Shipping Costs

  • Customer Responsibility: For returns that are not due to a defect or mistake on our part, you are responsible for the return shipping costs.
  • PakPride Responsibility: If your item is defective, damaged, or incorrect, we will cover the return shipping costs.

We recommend using a trackable shipping service to return your items and keep a copy of the return tracking number until the return has been processed.

7. Late Returns

Returns made after 4 days from the delivery date may not be eligible for a refund. If a return is received later than the designated period, we will evaluate it on a case-by-case basis. We encourage you to return items as soon as possible to ensure eligibility for a refund voucher.

8. Refund Processing Time

Once we have received your return and confirmed that the item meets our return conditions, we will process your refund voucher. You will receive the voucher within 7 to 10 business days. Please note that the exact timing may vary depending on factors like order volume and shipping times.

9. Contact Us

If you have any questions about our refund process, need assistance, or have any concerns, our customer support team is happy to assist you. Please contact us directly through the appropriate channels listed on our website.